Legal Policies

Return and Refund Policy
We accept returns within 5 calendar days of receiving the product, provided that the item:

• Is in perfect condition, unused;
• Is returned with its original packaging and invoice;
• Is not a personalized or personal-use item.
  To request a return or refund, contact us at: [email protected]
  After review and approval, the refund will be issued via the original payment method within 7
  business days.

Shipping Policy
We deliver across the country and internationally, depending on availability.

• Delivery time ranges from 3 to 15 business days, depending on location and shipping
  method;
• After dispatch, the customer will receive a tracking code;
• We are not responsible for delays caused by external factors (e.g., strikes, natural
  disasters), but we will provide full support to the customer.

Terms and Conditions of Use
By accessing this website, the user agrees to the following terms:

1. All registration information must be truthful and up to date;
2. The website must not be used for illegal purposes or to harm others;
3. We reserve the right to change products, prices, and conditions without prior notice;
4. All website content (images, texts, brand) is protected by copyright laws;
5. Violating these terms may result in account suspension or legal action.

Privacy Policy
Your privacy is our priority. We collect only the information needed to:

• Process orders and deliveries;
• Comply with tax and legal obligations;
• Improve your experience on the site.
  Your data will never be sold or shared with third parties, except when necessary for order
  processing (e.g., couriers, payment providers).
  You may request your data to be deleted or updated at any time by contacting:
  [email protected]

Secure Payment Policy
We use trusted and certified payment gateways with SSL encryption to ensure that all
transactions are safe and secure.
We currently accept the following payment methods:

• POS (Point of Sale) – In-store card payments via secure terminals;
• Bank Transfer – Direct deposits to our business account (bank details provided at
  checkout);
• QR Code Payment – Secure mobile payments via dynamic QR codes generated at
  checkout;
• Invoice & Payment Link – We issue electronic invoices with secure payment links for
  convenience;
• Digital Wallets – Including PayFast and PayPal (regional and international coverage);
• Credit/Debit Cards – Accepted through integrated payment gateways.

Order Cancellation Policy
Orders can be canceled before shipment confirmation.
To do so, please contact us immediately via email or WhatsApp.
If the order has already been shipped, the customer must wait for delivery and request a return
under the applicable policy.

Shipping Fee Policy

• We offer standard and express shipping via trusted logistics partners;
• Shipping cost is calculated automatically at checkout based on the entered ZIP/postal
  code;
• Orders over X amount may qualify for free shipping (customize as needed).

Anti-Fraud Policy
All orders go through an automatic security and fraud prevention process.
We reserve the right to cancel any orders that show inconsistencies or high risk of fraud, with
prior notice to the customer.

Contact and Support
For any questions, suggestions, or complaints, please contact us:

• Email: [email protected]
• WhatsApp: +(27)645 052 943
• Customer Support Hours: Monday to Friday, 8:00 AM to 5:00 PM

Saturday from 08:00 to 13:00